This document has been prepared to outline the rights of customers, as well as the return and cancellation processes for purchases made through Fryzbee. Fryzbee operates in full compliance with all relevant legal regulations, particularly Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
 

General Provisions

By placing an order on the Fryzbee website, customers are deemed to have accepted the preliminary information form and the distance sales agreement.

Purchased products shall be delivered to the customer within 30 (thirty) days from the order date. If the product cannot be delivered within this period, the customer has the right to terminate the contract.

Products must be delivered complete, undamaged, and in accordance with the specifications stated in the order.

Unless otherwise specified, shipping costs are covered by the customer.

If a product is out of stock after the order is completed, the customer will be notified in writing within 3 (three) days, and a full refund will be processed within 14 (fourteen) days.

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Right of Withdrawal

Customers have the right to return purchased products within 14 (fourteen) days of delivery without providing any justification.

To exercise this right, customers must contact Fryzbee via our official contact information.

Conditions for withdrawal:

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• The product must be in its original packaging, complete, and unused.

• The invoice and any included accessories must be sent back with the product.

In cases where the right of withdrawal is exercised, return shipping costs will be covered by Fryzbee.

For service-based purchases, the withdrawal period begins on the date the contract is signed. However, the right of withdrawal cannot be used if the service has already begun with the consumer's explicit consent.

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Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following:

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• Custom-made or personalized products produced to the customer’s specifications.

• Products that cannot be returned for hygiene reasons (underwear, cosmetics, personal care items, etc.).

• Digital content, e-books, software, and online services.

• Products specifically configured according to the consumer's request.

• Contracts where the service has commenced with the consumer's approval.

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Returns and Refunds

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• Once the returned item reaches Fryzbee, return processing is completed within 7 (seven) business days.

• Refunds are issued via the original payment method.

• For credit card payments, the refund may take 2–3 weeks to reflect in your account, depending on your bank's policy.

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If the returned product is damaged due to customer error, Fryzbee reserves the right to deduct the loss of value from the refund amount.

If a return causes the remaining order value to fall below the requirements of a promotion or discount campaign, the provided discount will be voided.

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Order Cancellation and Exchanges

Orders can be canceled at any time before the product is shipped.

Customers wishing to exchange a product must contact Fryzbee within 14 (fourteen) days of the delivery date.

Note: If a purchased product is out of stock or cannot be supplied, a full refund will be issued within 14 (fourteen) days.

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Force Majeure and Delivery Delays

Delays may occur due to unforeseeable circumstances such as earthquakes, floods, fires, pandemics, wars, strikes, or widespread internet outages. In such cases, customers will be notified and offered the following options:

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1. Cancel the order and receive a full refund.

2. Replace the product with an equivalent alternative.

3. Wait for the delivery despite the delay.